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SteveT
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Old July 15th, 2020, 08:44 AM
On Wednesday morning (July 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down a bit longer than expected. We hope to have services back up and running by about 11 AM pacific time (6 pm UTC). Sorry for the inconvenience.

UPDATE: HLO is live again.

UPDATE: Everything is now back up.

Last edited by SteveT; July 15th, 2020 at 10:04 AM.
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SteveT
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Old July 22nd, 2020, 08:25 AM
On Wednesday morning (July 22nd) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This is now complete.

Last edited by SteveT; July 22nd, 2020 at 09:25 AM.
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SteveT
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Old July 27th, 2020, 08:56 AM
On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 45 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; July 27th, 2020 at 09:46 AM.
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SteveT
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Old July 29th, 2020, 01:40 PM
On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down longer than expected. We will get things back up and running as soon as we can, sorry for the inconvenience.

UPDATE: Sorry for the delay, everything is back up again.

Last edited by SteveT; July 29th, 2020 at 02:47 PM.
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SteveT
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Old July 30th, 2020, 06:11 PM
We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

Last edited by SteveT; July 30th, 2020 at 08:07 PM.
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SteveT
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Old July 31st, 2020, 05:48 PM
We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

Last edited by SteveT; July 31st, 2020 at 09:58 PM.
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SteveT
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Old August 6th, 2020, 08:52 AM
On Thursday morning (August 6th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

EDIT: We are planning a quick hotfix deployment at 1:45 pm pacific (8:45 pm UTC) to fix the weapon storage lockers in PF2 and SF. We expect downtime to be 5 minutes or less.

EDIT: Everything is back up.

Last edited by SteveT; August 6th, 2020 at 12:52 PM.
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SteveT
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Old August 7th, 2020, 01:45 PM
We are planning a quick hotfix deployment for Hero Lab Online on Friday (Aug 7th) at 2:55pm pacific (9:55pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

Last edited by SteveT; August 7th, 2020 at 02:01 PM.
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SteveT
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Posts: 366

Old August 10th, 2020, 12:45 PM
We are planning a quick hotfix deployment for Hero Lab Online on Monday (Aug 10th) at 1:50pm pacific (8:50pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

Last edited by SteveT; August 10th, 2020 at 12:57 PM.
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SteveT
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Join Date: Dec 2016
Posts: 366

Old August 12th, 2020, 08:49 AM
On Wednesday morning (August 12th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; August 12th, 2020 at 09:06 AM.
SteveT is offline   #210
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