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Joe
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Old March 4th, 2019, 01:17 PM
On Wednesday morning (March 6th) at 10 AM Pacific time we're planning on taking Hero Lab Online down for maintenance. The downtime should be limited to about 30 minutes.

EDIT: We will also be performing some maintenance on our account/sales server during this time. This means new logins to Realm Works will be unavailable as well.

EDIT: This has been completed.

Last edited by SteveT; March 6th, 2019 at 09:27 AM.
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SteveT
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Old March 7th, 2019, 10:03 AM
We plan to restart the account/sales server on Friday morning (March 8th) at 10 am Pacific time, so new logins to Hero Lab Online and Realm Works will be unavailable for about 1 minute. Your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 8th, 2019 at 09:07 AM.
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SteveT
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Old March 11th, 2019, 09:24 PM
On Wednesday morning (March 13th) at 10 AM Pacific time we're planning on taking the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime.

During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 13th, 2019 at 09:43 AM.
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SteveT
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Old March 15th, 2019, 10:43 AM
On Monday morning (March 18th) at 10 AM Pacific time we plan to take the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 18th, 2019 at 09:17 AM.
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SteveT
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Old March 18th, 2019, 12:39 PM
On Wednesday morning (March 20) at 10 AM Pacific time we're planning on taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance. The downtime should be limited to about 1 hour.
SteveT is offline   #85
SteveT
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Old Yesterday, 04:29 PM
On Thursday morning (March 21) at 10 AM Pacific time we plan to take account/sales server down to roll out some updates. New logins to Realm Works and Hero Lab Online will be unavailable for approximately 30 minutes. The online store and account management website will be unavailable for approximately 1 hour.

UPDATE: Things are taking longer than expected.

Last edited by SteveT; Today at 09:49 AM.
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