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BJ
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Join Date: Jun 2016
Posts: 552

Old January 11th, 2019, 04:11 PM
As many of you are aware, we have been locked in an ongoing struggle with our hosting provider the last many months as weve tried to maintain our normal standard of quality for LWD software. In an attempt to eliminate this issue, weve been working to switch to a new provider. Were happy to say everything is now in place to make that switch.

Monday Jan 14 we will be taking down servers at 10am Pacific time. Systems should start coming back online midafternoon, starting with Hero Lab Online, and hopefully the dreaded unplanned downtime notices will be behind us.

Thank you for your patience as we work to make our environment a better place.
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jwacalex
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Join Date: Oct 2018
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Old January 11th, 2019, 04:37 PM
Just a small question, since you moving to a new provider? Will you change to SSL for the forum?
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rob
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Old January 12th, 2019, 09:32 AM
Everything associated with wolflair.com, including the forums, is not being touched. All the product-centric and related servers are being migrated (e.g. Hero Lab Online, Realm Works, Sales, etc.). So there will be no changes - and no outage - for the forums.
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BJ
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Join Date: Jun 2016
Posts: 552

Old January 14th, 2019, 02:04 PM
Service Provider switch update: In the interest of being overly cautious and making sure all our characters are 100% safe and secure for travel to their new home world, weve decided to delay launch for one day. Downtime will now occur Tuesday the 15th at 10am Pacific time.
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BJ
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Join Date: Jun 2016
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Old January 15th, 2019, 05:47 PM
Everything’s back up and running!

Please keep in mind this was a massive undertaking for such a small team and while we have tested everything extensively, there may still be something we’ve missed. Please don’t hesitate to reach out and let us know if you come across anything out of place that differs from before the migration.

Thank you everyone for your patience while we made this transition.

Last edited by BJ; January 15th, 2019 at 05:54 PM.
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