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meek75
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Join Date: May 2007
Location: Louisville, Ky
Posts: 318

Old June 18th, 2018, 06:03 AM
So, I am going to be running a 5e game (Haven't run one for a while) and since I have a huge amount of data in the realm I decided to give RW another shot. Well, I first needed to export/import some story elements from another realm into the 5e realm. Since nothing I ever do in RW is ever smooth I am getting an error. RW starts the import and then crashes with a message that "Reference is still being edited". I have a custom "Reference" Tag I created some time ago. I have no idea why it thinks I am editing it. I tried to delete all the tags in the custom tag list and, you guessed it, another crash. This time the error was "C++Exception: Entry has invalid size - wiped? at line 690 in file utility.cpp". I think all this means that I am out of luck unless I want to submit a help ticket, download my realm to google drive, send a link to LWD, and then wait forever and a day for a response. I have been down that road so many times! I don't have the heart for it again. If any of you pros have an ideas I would love to hear them. Every time I decide to give RW another chance its just more disappointment. Its nice that export/import is now possible, but it is still super buggy. I rue the day I ever created any custom tags or categories. They have caused me nothing but problems. Even after all these years I still feel like I'm using the beta version of a product. Anyway, before I stomp off in frustration yet again, I thought I would ask the community for help. Thanks.
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daplunk
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Join Date: Jan 2016
Location: Adelaide, Australia
Posts: 2,227

Old June 18th, 2018, 07:10 AM
There is a known error with the custom tags. Any attempt to delete one will cause a crash. I believe this is something LWD are working on currently.

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Valyar
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Join Date: Jul 2017
Posts: 279

Old June 18th, 2018, 01:08 PM
I logged a bug for this two months ago. No feedback aside from "Working on it".

The past is a rudder to guide us, not an anchor to hold us back.
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meek75
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Join Date: May 2007
Location: Louisville, Ky
Posts: 318

Old June 18th, 2018, 02:41 PM
Quote:
Originally Posted by Valyar View Post
I logged a bug for this two months ago. No feedback aside from "Working on it".
Yeah, I don't even try with their customer service anymore. I created a OneNote file to use for my game, it lacks some of RW features, but I know it is stable. To be fair, MS has even worse customer support (much worse) but OneNote has never required me to need much help either.
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kbs666
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Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,609

Old June 18th, 2018, 03:35 PM
I've submitted at least 2 dozen bugs since the last patch. I haven't even gotten the "we got your report now leave us alone" automated reply for any of them.

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