Junior Member
Join Date: Nov 2007
Posts: 1
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I just downloaded the new version of hero lab and cant access my portfollios here is the message: HeroLab.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
Please report this error to Lone Wolf Development at support@wolflair.com, enclosing the contents of the log file 'C:\DOCUME~1\RBREDI~1\LOCALS~1\Temp\lwderror2612.t xt'. |
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Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Robertbredimus wrote:
> > > I just downloaded the new version of hero lab and cant access my > portfollios here is the message: HeroLab.exe has encountered a problem > and needs to close. We are sorry for the inconvenience. > > Please report this error to Lone Wolf Development at > support@wolflair.com <mailto:support@wolflair.com>, enclosing the > contents of the log file > 'C:\DOCUME~1\RBREDI~1\LOCALS~1\Temp\lwderror2612.t xt'. What are the contents of that log file? Can you post them here? It's possible that Windows is running out of a special resource called the "desktop heap", meaning that Hero Lab can't load things properly. If you try running Hero Lab directly after rebooting, before you run any other programs, does it encounter the same problem? Hope this helps, -- Colen McAlister, colen@wolflair.com Chief Engineer, Lone Wolf Development |
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