Member
Join Date: Sep 2007
Location: Dayton, Ohio
Posts: 39
|
Hello,
I have Hero Lab on my desktop computer and I have a secondary license on my laptop. After I installed the update the installation on my laptop reverted to demo mode. I tried to reactivate the license and got the error that a license can only be reactivated every 120 days. I know I used the right license number because it still showed up in the form for the reactivation along with my email address. I'm not sure what to try from here. I was hoping to use v2.0 this weekend while running a game. Thanks in advance for your help. |
#1 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
|
lordrodd wrote:
> > > Hello, > > I have Hero Lab on my desktop computer and I have a secondary license on > my laptop. After I installed the update the installation on my laptop > reverted to demo mode. I tried to reactivate the license and got the > error that a license can only be reactivated every 120 days. I know I > used the right license number because it still showed up in the form for > the reactivation along with my email address. I'm not sure what to try > from here. I was hoping to use v2.0 this weekend while running a game. > > Thanks in advance for your help. Hi there, Normally I'd ask you to email support@wolflair.com to resolve license issues like this, but since you want to use it this weekend... please email me at colen@wolflair.com with your license number today and I'll see what I can do. Thanks, -- Colen McAlister, colen@wolflair.com Chief Engineer, Lone Wolf Development |
#2 |
Member
Join Date: Jan 2007
Posts: 52
|
If I let my license to HL lapse after the two year cut-off period, and then need to reinstall it due to computer upgrades or what-have-you, will my copy of HL revert back to being a demo copy? Without any access to the updates I got after my year subscription to the core program?
|
#3 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
|
Tashtego wrote:
> > > If I let my license to HL lapse after the two year cut-off period, and > then need to reinstall it due to computer upgrades or what-have-you, > will my copy of HL revert back to being a demo copy? Without any access > to the updates I got after my year subscription to the core program? Your license should still be active - Hero Lab licenses don't require renewal. So there should be no 'two year cut-off period' for your license. Hope this helps, -- Colen McAlister, colen@wolflair.com Chief Engineer, Lone Wolf Development |
#4 |
|
|