Ultimate Campaign

chiefweasel · October 31st, 2013, 03:15 PM

Hey all, I purchased several packages the other day, notably the Ultimate Campaign. It shows that I purchased it on the website under my account, but it is not displaying or showing up in HL. I see where the option is on the Configure Hero display, but it is greyed out there.

I just activated my license on this new PC, so I cant reactivate it again, but I shouldn't have to for the packages.

Anyone have any ideas? Thx.

Mathias · October 31st, 2013, 03:20 PM

After purchasing something, you always need to use the "Reactivate Current License" option in the License menu to have your copy of Hero Lab visit the license server and learn what packages you have licensed.

ShadowChemosh · October 31st, 2013, 04:03 PM

Quote:

Originally Posted by chiefweasel

I just activated my license on this new PC, so I cant reactivate it again,

You can reactivate a license over and over and over and over again. It causes no harm. You can only "transfer" a license to a new computer ever 120 days.

chiefweasel · October 31st, 2013, 04:15 PM

Thought I Had, but I'll do it again. This is a new Windows 8.1 machine, something is bound to have an issue now and then.

liz · October 31st, 2013, 04:55 PM

chiefweasel, I checked and your purchase went through. Reactivation, as everyone suggested, should to the trick.

Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,213 October 31st, 2013, 03:20 PM	After purchasing something, you always need to use the "Reactivate Current License" option in the License menu to have your copy of Hero Lab visit the license server and learn what packages you have licensed.
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chiefweasel Senior Member Join Date: Aug 2008 Location: Miamisburg, OH Posts: 1,322 October 31st, 2013, 04:15 PM	Thought I Had, but I'll do it again. This is a new Windows 8.1 machine, something is bound to have an issue now and then. Web site - Cheese Weasel Logistics - www.cheeseweasel.net Twitter - @CheeseWeaselGMZ For user created content check out www.d20pfsrd.com and www.cheeseweasel.net For video demos of Hero Lab go to http://www.youtube.com/user/TheChiefweasel?blend=9&ob=5
#4

liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 October 31st, 2013, 04:55 PM	chiefweasel, I checked and your purchase went through. Reactivation, as everyone suggested, should to the trick.
#5