Sync grayed out - Sync not available with your current account level. - Page 2

rob · December 6th, 2017, 04:12 PM

This turns out to have been a glitch on the server that only affected a small percentage of users. We finally figured it out and got it fixed this afternoon. Anyone who was running into this problem should no longer be experiencing it. Please double-check to confirm. If you DO continue to experience this problem, please open a support ticket, since that will be the faster way for us to become aware of the problem and start investigating what's going wrong.

Thanks! And apologies for the inconvenience!

joepacelli · December 7th, 2017, 09:41 AM

Thanks Rob. I can confirm my Sync is working again.

Nyteraven · January 11th, 2018, 08:36 AM

I am also experiencing this issue. I submitted a ticket a few weeks ago and haven’t heard anything. Is there an estimate as to when this will be fixed for everyone? My players are looking forward to being able to use this program in our games, but we are have difficulties with a manual solution. I appreciate all your hard

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joepacelli Senior Member Join Date: Oct 2015 Location: Raleigh, NC Posts: 104 December 7th, 2017, 09:41 AM	Thanks Rob. I can confirm my Sync is working again.
#12

Nyteraven Junior Member Join Date: Jan 2018 Posts: 5 January 11th, 2018, 08:36 AM	I am also experiencing this issue. I submitted a ticket a few weeks ago and haven’t heard anything. Is there an estimate as to when this will be fixed for everyone? My players are looking forward to being able to use this program in our games, but we are have difficulties with a manual solution. I appreciate all your hard
#13