Can't update

[zauriel56]

Keep getting a message saying the Certificate is subject to revocation or something, also basically says it can't connect to the server for hero lab

[chiefweasel]

What browser are you using?

And how are you connecting to the site for the updates, using a browser or clicking on the updates when the program loads?

[Colen]

Hi there,


That error indicates a problem accessing secure web sites. Try the following...

- Close Hero Lab and open Internet Explorer.
- From the Tools menu, select Internet Options to display the Internet Options dialog.
- Click on the Advanced tab.
- Scroll down to the Security section.
- Uncheck the Check for server certificate revocation box.
- Click on the OK button.
- Close all Internet Explorer browsers before retrying.

Does that help?

Also, please ensure that your computer is showing the correct time - if the time is too far wrong, it'll be unable to validate security certificates properly, which could lead to this problem.


Hope this helps!