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Helstaag
Junior Member
 
Join Date: Sep 2010
Posts: 5

Old November 30th, 2015, 01:26 PM
I just purchased a few data packs and now when I try to reactivate my license to unlock. I get an "error occurred during retrieval of my license keyfile". No security programs are blocking Hero Lab and my internet connection is up and running. Not sure what the problem is.

Help?

Thank you.
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Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,690

Old November 30th, 2015, 02:05 PM
Sorry about that - please give it another try, I think I've fixed the problem.
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Helstaag
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Join Date: Sep 2010
Posts: 5

Old November 30th, 2015, 06:59 PM
Works! Thank you! =)
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Helstaag
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Join Date: Sep 2010
Posts: 5

Old November 30th, 2015, 07:31 PM
Will I have the same issue if I get another data pack?
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Colen
Senior Member
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Join Date: Dec 2008
Posts: 4,690

Old November 30th, 2015, 08:19 PM
No, the issue was a technical problem on our end. The problem shouldn't happen again. Sorry for the inconvenience!
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Helstaag
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Join Date: Sep 2010
Posts: 5

Old November 30th, 2015, 11:04 PM
No problem! Thanks for fixing it quickly!
Helstaag is offline   #6 Reply With Quote
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