Junior Member
Join Date: Jan 2018
Posts: 3
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Hello,
I purchased the HLO subscription on 1/28/18. I have tried logging in and out and also just applying the code to my account and so far noting has worked and I am not getting the subscription show up when I login. I would be grateful for some assistance. Thanks!!!! |
#1 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2016
Posts: 608
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Can you please email us at support@wolflair.com and let us know your email and then send me your case number?
Thanks! |
#2 |
Junior Member
Join Date: Dec 2016
Posts: 5
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Likewise not getting license added to account and was told to expect 3 days of wait time... for a new purchase.
This is not looking like a good investment, especially because the programme is on a timer. |
#3 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Quote:
According to the info on our server, your order was successfully processed Tuesday night and your license was upgraded at that time. So everything looks good on the surface here. If you don't have access to the full product, please try logging out and logging back in to your account to see if that fixes things. If that still doesn't solve the problem, you'll need to open a support ticket so that we can work with you directly to figure out what's going wrong. |
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#4 |
Junior Member
Join Date: Jan 2018
Posts: 3
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Quote:
I have logged out and back in. I have also opened a case that seems to have fallen through the cracks Case 152596 Thanks! |
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#5 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Quote:
Quote:
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#6 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2016
Posts: 608
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Glad we got this resolved for you Gildresh! In regards to the 3 days, I think Shadow is likely correct. It should never take more than a few minutes for your account to start working.
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#7 |
Junior Member
Join Date: Feb 2018
Posts: 1
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Hello,
Hoping someone can help. I have a similar issue and I filed a ticket, but its been past 3 days and I have yet to receive assistance. 152597 ticket number, I bought the product this weekend, and have not been able to get usage out of it at all. |
#8 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Magnapinna, I responded to your case. Let's get you out in space.
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#9 |
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