Hero Lab 8.0/7.6.5 is available now!

[Colen]

daplunk, do you mean the install of the new update is crashing? If it's the same bug other users are experiencing, the install will have completed, so you don't need to try updating again.

The installer creates a log file that includes a list of what happened during the install, which may be able to help us resolve this. Please do the following:

1) In Windows, open an explorer window to any folder.

2) In the location bar (where it shows you the folder you're in), type:

%temp%

That's a percent sign, then the word temp, then another percent sign. No spaces or other characters.

3) Press enter to switch to the temporary folder.

4) Look in that folder for a file named something like "Setup Log 2013-10-20.txt" with the date you last tried to install Hero Lab on.

Please send any files with that filename for that date (there might be a few of them) to me at colen@wolflair.com. Thanks!

[Mettius]

Hi Colen,

I received the same as the previous poster when performing an "in Heror Lab" update to 8.0c. That is an error occurred at the end of the install.
Windows 10 64bit.

See attachments for screenshot of error and the log file. It does appear that the installation actually completed before the crash/error however.