Junior Member
Join Date: Mar 2012
Posts: 5
|
It says a couple minutes but it's been over an hour. I'm wondering if the way I had to go about doing it is causing issues. I don't have a credit card so I PayPaled a friend the $$ and he bought it for me.
It would have been a lot easier were I able to just buy it using PayPal, though...*ahem* |
#1 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
|
It should typically take only a few minutes, as the license email is generated and sent *before* the confirmation message is shown at the completion of the order. However, if there's a problem with our server contacting your email provider's server, things can get delayed. Similarly, some email providers are huge and occasionally have emails get "lost" internally for a period of minutes or sometimes hours or even days before they miraculously appear. That's rare, but I've seen it happen multiple times.
Without any additional details about your order, we have no way to investigate the status, so I can't give you any more info. If you still haven't received the email when you read this post, please contact support@wolflair.com with your name and email address (and order number if possible). They can look into the details for you. As for PayPal, you'll find an explanation of why we choose not to accept PayPal payments during the online order process (and I think also in our FAQ). |
#2 |
Junior Member
Join Date: Mar 2012
Posts: 5
|
I did that. They said it would be responded to in 2-3 business days.
I was kidding about the PayPal, even though it would have been easier for me personally. I'm getting the order # from my friend as we speak. |
#3 |
Junior Member
Join Date: Mar 2012
Posts: 5
|
Argh! Message from my friend:
Quote:
|
|
#4 |
Junior Member
Join Date: Mar 2012
Posts: 5
|
Is it possible he didn't complete the transaction and I've been waiting for something that's not coming?
|
#5 |
Junior Member
Join Date: Mar 2012
Posts: 5
|
Sorry for the...um...quadrupal post.
My friend had NoScript on. He didn't even see that he didn't finish the transaction. So he's doing it now and I get to look like a moron in a message board. Awesome! Sorry about that, Chief! |
#6 |
|
|