How to get pdfs from HLO for Pathfinder 2nd Ed

[Elvenkind]

Hello all. Thanks for having me in this forum. I have been trying to save my HLO 2nd Ed characters to pdf, and have had no success. I've read other threads on here, but they seem to be for HLClassic, not Online, and the directions they give aren't visible in my program. When I try to save as a pdf, HLO tells me I need to get the update for pdfs. When I load the update, I try to complete the installation, but the program tells me that "there are other copies of this program running" (there aren't) and it won't complete the install. Can somebody help me out with this? Thanks in advance!