Downloading HL 8.7 update detected with virus

Krothos · 11:51 PM

My HL indicated there was a new update available and downloaded it from within the software. However, my Norton immediately removed the update as it detected a 'Heur.AdvML.C' Heuristic Virus. Yet when I download the install file from http://www.wolflair.com/index.php?context=hero_lab, it scans as clean.

The_Traveller · September 27th, 2018, 02:57 AM

Mine as well.

ScottGamer · September 27th, 2018, 04:22 AM

Me three

Parody · September 27th, 2018, 06:30 AM

It's a false positive, annoyingly common with heuristic scanning by antivirus software. (This isn't an actual virus, it's just "something kinda looks like a virus, maybe.") Report it to Symantec at their False Positive Reporting Page.

Rone · September 27th, 2018, 06:33 AM

Thank you for reporting this. I've alerted our dev team.

Krothos · September 27th, 2018, 08:07 AM

Quote:

Originally Posted by Parody

It's a false positive, annoyingly common with heuristic scanning by antivirus software. (This isn't an actual virus, it's just "something kinda looks like a virus, maybe.") Report it to Symantec at their False Positive Reporting Page.

I kinda of figured, but thought it best to let the devs know about it.

ScottGamer · September 27th, 2018, 11:19 AM

I figured it was a false positive too. I also figure that a report from LWD to Symantec would carry more weight than a report from a user.
As of this moment, Symantec is still detecting the false positive. I just did a live update so my defs are current.

Parody · September 27th, 2018, 02:14 PM

Actually it's better if people using the anti-malware software report it. Symantec is going to want to know which software, version, definitions, OS, etc. are causing you problems. (Those questions start on the second page of their reporting site.) LWD isn't going to know that without asking you the same questions.

Krothos · September 28th, 2018, 08:12 AM

FYI for everyone... I temporarily disabled my Norton Auto-Protect, loaded HL, and was able to download and install the 8.7 patch.

scruffylad · September 30th, 2018, 10:06 PM

I submitted a copy of the file to symantec today. A few hours later, they emailed me to say that Hero Lab 8.7 has been analyzed and will be removed from their "bad program list" (my wording, not theirs). It could take a bit of time, though (up to 24 hours).

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Krothos Senior Member Join Date: Jan 2015 Posts: 416 September 26th, 2018, 11:49 PM	My HL indicated there was a new update available and downloaded it from within the software. However, my Norton immediately removed the update as it detected a 'Heur.AdvML.C' Heuristic Virus. Yet when I download the install file from http://www.wolflair.com/index.php?context=hero_lab, it scans as clean. Last edited by Krothos; September 26th, 2018 at 11:51 PM.
#1

The_Traveller Junior Member Join Date: Nov 2017 Posts: 26 September 27th, 2018, 02:57 AM	Mine as well.
#2

ScottGamer Junior Member Join Date: Sep 2017 Posts: 14 September 27th, 2018, 04:22 AM	Me three
#3

Parody Senior Member Join Date: Jan 2013 Location: Rochester, MN Posts: 1,398 September 27th, 2018, 06:30 AM	It's a false positive, annoyingly common with heuristic scanning by antivirus software. (This isn't an actual virus, it's just "something kinda looks like a virus, maybe.") Report it to Symantec at their False Positive Reporting Page. Michael Miller ESG Labs - Realm Works Locations App - Convention Events
#4

Rone Senior Member Join Date: Dec 2017 Posts: 367 September 27th, 2018, 06:33 AM	Thank you for reporting this. I've alerted our dev team.
#5

scruffylad Junior Member Join Date: Sep 2018 Posts: 1 September 30th, 2018, 10:06 PM	I submitted a copy of the file to symantec today. A few hours later, they emailed me to say that Hero Lab 8.7 has been analyzed and will be removed from their "bad program list" (my wording, not theirs). It could take a bit of time, though (up to 24 hours).
#10