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SteveT
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Old May 23rd, 2019, 07:06 PM
We've scheduled maintenance for the account/sales server on Friday (5/24) at 10 AM Pacific. We expect up to about 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: We are delaying this downtime briefly. We'll post again when this is proceeding.

UPDATE: We will proceed with this downtime at 11:30 AM Pacific.

UPDATE: This has been completed.

Last edited by SteveT; May 24th, 2019 at 02:46 PM.
SteveT is offline   #101
SteveT
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Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old May 24th, 2019, 02:46 PM
We need to roll out an emergency update to our account server. We will be proceeding with this at 4pm Pacific, and expect it to be down for 5-10 minutes. During this update, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in. We apologize for any inconvenience.

UPDATE: This has been completed.

Last edited by SteveT; May 24th, 2019 at 04:02 PM.
SteveT is offline   #102
SteveT
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Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old May 26th, 2019, 11:09 AM
We need to deploy some bug fixes to our account server. It will be down for a minute or two at 12:25 pm Pacific today. During this brief period, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: This has been completed.

Last edited by SteveT; May 26th, 2019 at 11:28 AM.
SteveT is offline   #103
SteveT
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Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old May 28th, 2019, 10:38 AM
We need to deploy an update to our account/sales server. It will be down for a minute or two at 11:50 am Pacific today. During this brief period, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: This has been completed.

Last edited by SteveT; May 28th, 2019 at 10:55 AM.
SteveT is offline   #104
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old June 3rd, 2019, 10:07 AM
On Wednesday morning (June 5th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

UPDATE: This has been completed.

Last edited by SteveT; June 5th, 2019 at 09:19 AM.
SteveT is offline   #105
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old June 10th, 2019, 04:39 PM
On Wednesday morning (June 12th) at 10 AM Pacific time we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less. Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This maintenance has been completed.

Last edited by SteveT; June 12th, 2019 at 09:30 AM.
SteveT is offline   #106
SteveT
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Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 124

Old June 18th, 2019, 12:00 PM
On Wednesday morning (June 19th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.
SteveT is offline   #107
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