Licensing issues

otzenaj · July 31st, 2012, 12:57 PM

I don't know where else to post this but after running an update today to my pathfinder/hero lab product, I'm now getting a weird error when trying to reactivate my license. Is the license server down? Also, I've tried to manually activate the license and get a weird .asp error.

I've tried several times to reactivate throughout the afternoon, and keep getting the error.

What's going on?

Colen · July 31st, 2012, 04:38 PM

Thanks for flagging this - we're troubleshooting the issue now, and we'll keep you updated as we find anything out.

rob · July 31st, 2012, 05:48 PM

Colen and I sorted things out a little bit ago. Everything should be working smoothly again. Sorry for the inconvenience and thanks for everyone's patience!

otzenaj Junior Member Join Date: Jul 2012 Posts: 1 July 31st, 2012, 12:57 PM	I don't know where else to post this but after running an update today to my pathfinder/hero lab product, I'm now getting a weird error when trying to reactivate my license. Is the license server down? Also, I've tried to manually activate the license and get a weird .asp error. I've tried several times to reactivate throughout the afternoon, and keep getting the error. What's going on?
#1

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 July 31st, 2012, 04:38 PM	Thanks for flagging this - we're troubleshooting the issue now, and we'll keep you updated as we find anything out.
#2

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 July 31st, 2012, 05:48 PM	Colen and I sorted things out a little bit ago. Everything should be working smoothly again. Sorry for the inconvenience and thanks for everyone's patience!
#3