Inability to Re-Download Hero Lab

xanatos_grey · February 13th, 2011, 09:03 AM

This is the second time I've had to reformat my computer to Out-of-Box State so I have been forced to redownload Hero Lab yet again. When I come to the site and attempt to download it, I successfully download the installation software yet when I try to start it up, I receive an error message stating the following:

"Could not initialize installation. File size expected =8205190, size returned=8183290. The parameter is incorrect."

I know that before my last reformat, I had a virus (Antivira AV) that took over my computer, so after reformatting the computer which was what we had to resort to after Malware Bytes removed the problematic virus yet left my laptop a shell of its former self. I'm not sure if this could still be exhibiting problems because of the previous virus, but I doubt it BOTH virus plans I have on my computer are coming up negative for threats.

Lone Wolf Staff and Subscribers, if you're reading this, I love your software and need your help to continue being able to use it. Has anyone else encountered this problem and, if so, how did you fix it?

Mathias · February 13th, 2011, 09:40 AM

A file size expected/file size returned error usually means that there was a glitch in the download, and only an incomplete file made it to your hard drive. Have you tried re-downloading the file?

xanatos_grey · February 14th, 2011, 01:42 PM

I've tried a few times to download the file. I suppose my original post was slightly off. I can download the Install file itself yet when I actually click to open it up and initiate the install, I receive the aforementioned error message. I currently have a tech-savvy friend of mine inspecting the computer to see if he can't resolve the problem but he's not even sure if he can.

risner · February 14th, 2011, 02:21 PM

Quote:

Originally Posted by xanatos_grey

I currently have a tech-savvy friend of mine inspecting the computer to see if he can't resolve the problem but he's not even sure if he can.

I suggest looking into your proxy, or your internet connection. It sounds like the download is getting cut short.

Exitilus · February 19th, 2011, 08:37 AM

If your downloading the full file size, and every time it comes up with that message. I'd like into hardware issues. I've seen corrupt Memory cause a similiar issue.

Duggan · February 19th, 2011, 10:37 PM

The other possibility is that you're dealing with caching, either from your ISP or an "Internet Accelerator". Thus, you're truly getting the same (wrong) file every time. You could try downloading it via a friend if so.

Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,213 February 13th, 2011, 09:40 AM	A file size expected/file size returned error usually means that there was a glitch in the download, and only an incomplete file made it to your hard drive. Have you tried re-downloading the file?
#2

xanatos_grey Junior Member Join Date: Nov 2010 Posts: 5 February 14th, 2011, 01:42 PM	I've tried a few times to download the file. I suppose my original post was slightly off. I can download the Install file itself yet when I actually click to open it up and initiate the install, I receive the aforementioned error message. I currently have a tech-savvy friend of mine inspecting the computer to see if he can't resolve the problem but he's not even sure if he can.
#3

Exitilus Member Join Date: Aug 2010 Posts: 90 February 19th, 2011, 08:37 AM	If your downloading the full file size, and every time it comes up with that message. I'd like into hardware issues. I've seen corrupt Memory cause a similiar issue.
#5

Duggan Senior Member Volunteer Data File Contributor Join Date: Nov 2009 Posts: 1,502 February 19th, 2011, 10:37 PM	The other possibility is that you're dealing with caching, either from your ISP or an "Internet Accelerator". Thus, you're truly getting the same (wrong) file every time. You could try downloading it via a friend if so.
#6