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ShadowChemosh
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Location: Chicago, IL (USA)
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Old June 1st, 2016, 09:19 AM
Quote:
Originally Posted by Sun2 View Post
I managed to work around the issue for now. I manually downloaded the 5E .hl file from the wolflair site and imported it. That allowed me to load the 5e content and get passed the infinite "looking for updates". I did the same for the community pack by going here: http://www.shadowsoftware.net/herolab/5e/ and downloading the .hl file (oddly it seems to be 1.4 not 1.5 which I got on my iPad) and importing it. I opened one of my portfolios and it seemed ok, but I haven't checked it completely.
Thats because 1.5 would be the file that does NOT have a version number.

Based on the fact though that thousands of people have the auto-updates working. The issue is on your PC actually. I know not what you want to hear but something on your computer is blocking HL from accessing the internet.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #11 Reply With Quote
Sun2
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Join Date: May 2016
Posts: 9

Old June 1st, 2016, 11:09 AM
Quote:
Originally Posted by ShadowChemosh View Post
Thats because 1.5 would be the file that does NOT have a version number.

Based on the fact though that thousands of people have the auto-updates working. The issue is on your PC actually. I know not what you want to hear but something on your computer is blocking HL from accessing the internet.
I used the file without a version number. It showed up as 1.4.

Oh, I realize it must be something with my PC. Thing is that EVERY other application on my PC can access the internet perfectly well, so there must be something fairly unique going on with however hero lab is trying to do it that combined with something on my PC is causing the issue.
Sun2 is offline   #12 Reply With Quote
ShadowChemosh
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Old June 1st, 2016, 11:40 AM
My bad. Too many systems. V1.5 is official 5e version. The community is version 1.4. And HL software is version like 7.6b.

So 1.4 is correct.

In the past Windows Defender has caused issues. Do you have that running?

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #13 Reply With Quote
Sun2
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Join Date: May 2016
Posts: 9

Old June 1st, 2016, 11:44 AM
Quote:
Originally Posted by ShadowChemosh View Post
My bad. Too many systems. V1.5 is official 5e version. The community is version 1.4. And HL software is version like 7.6b.

So 1.4 is correct.

In the past Windows Defender has caused issues. Do you have that running?
"Official version"? Where can I download that? 7.6b is what I have installed.

I'll double check Windows Defender... I checked windows firewall, didn't look for defender. Hopefully it's that simple. :-)
Sun2 is offline   #14 Reply With Quote
ShadowChemosh
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Volunteer Data File Contributor
 
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729

Old June 1st, 2016, 11:48 AM
Quote:
Originally Posted by Sun2 View Post
"Official version"? Where can I download that? 7.6b is what I have installed.
The software Hero Lab has two sides to it. The 7.6b is the binary .exe file that runs in WIndows/Mac. The other side is the game system like (5e or Pathfinder or Shadowrun). This game system also has a version number and for 5e it's v1.5 for Patfinder it's 12.18.

If you are running in Windows with 5e your game version is 1.5 and HL version is 7.6b. Finally you have the Community created Pack that has a current version of 1.4. Just a few things to keep track of.

Hope that helps.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #15 Reply With Quote
Sun2
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Join Date: May 2016
Posts: 9

Old June 1st, 2016, 11:53 AM
OK, Thanks! That makes sense now.
Sun2 is offline   #16 Reply With Quote
dereth66
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Join Date: Mar 2016
Posts: 19

Old June 1st, 2016, 01:22 PM
just my two cents my router also has a firewall built in and i know it has stopped a few things form running also, so you may want to look into that. jst my 2 cents
dereth66 is offline   #17 Reply With Quote
AEIOU
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Join Date: Jan 2012
Posts: 1,147

Old June 1st, 2016, 04:30 PM
@Shadow: You've earned a lot of gold stars this week. The karma is very strong in this one.
AEIOU is offline   #18 Reply With Quote
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