Lost data packages after moving license to new computer

[left4zed]

So, I've been using Hero Lab for Pathfinder on my laptop for almost five years, and I just recently switched my license from my lap top to my desktop. Everything went fine, no error messages or license issues... until I noticed that almost 100 dollars worth of Pathfinder data packages had disappeared from my license. I have both the email and printed receipts for all transactions I've done through LWD, just in case I need to prove myself. I've already sent an email to LWD support, but I'm afraid they might not respond fast enough since I have a game to attend to within a couple days. If anyone has had this problem before and knows how to fix it, help would be immensely appreciated.

[Mathias]

In the License menu, have you done "reactivate license" on that computer, after you purchased those packages (and then restarted HL after the license reactivation completes)?