Lack of support for a purchased product.

[kturock]

After having hero lab for 2 weeks and finding numerous mistakes; and being told that the corrections are only when someone feels like answering or even checking the forum; I feel that my money was wasted.
When the volunteers can only answer some problems and the officials from the site; the developers, ignore most of the forums but one; I feel cheated.

I was told that the only official from LW, who works on this game, has been on vacation for 2 weeks and no one else will even check the forum. That some of the problems and bugs haven't been answered since release.

$50 for a program and it's add-ons and no support. Very poor customer service.

I've used Army Builder for years. The data files for it are free and I don't feel cheated when there's mistakes and have to wait for the files or corrected files.

Is there any way to get my $ back or am I just to feel ripped off and get over it?