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Senior Member
Join Date: Apr 2011
Location: Https://tmf.space
Posts: 390
March 27th, 2019, 09:39 AM
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I can get to the Hero Lab site and log in, but once I do, I get the message:
Hero Lab™ Online is temporarily down for maintenance. |
#1
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Senior Member
Join Date: Dec 2017
Posts: 362
March 27th, 2019, 09:51 AM
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Thank you for the alert!
Login is restored. |
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#2
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Senior Member
Join Date: Apr 2011
Location: Https://tmf.space
Posts: 390
March 27th, 2019, 09:51 AM
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Any idea what happened?
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#3
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Senior Member
Join Date: Dec 2017
Posts: 362
March 27th, 2019, 09:58 AM
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We are troubleshooting some issues today. There might be a few more hiccups as we get everything fixed.
Last edited by Rone; March 27th, 2019 at 10:01 AM. |
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#4
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Senior Member
Join Date: Apr 2011
Location: Https://tmf.space
Posts: 390
March 27th, 2019, 10:03 AM
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Good luck with that!
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#5
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Junior Member
Join Date: Sep 2018
Posts: 4
March 27th, 2019, 11:37 AM
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This probably explains why I'm getting these messages when I try to access herolab online
"Authentication Error: Unable to log in with the provided credentials. If this error persists, please contact support for assistance." And similar for the herolab online account management page "Login Failed Unable to log in. This may be due to an invalid username or password, or some other problem." I'm using the same username and PW I have since I first signed up |
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#6
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Senior Member
Join Date: Dec 2017
Posts: 362
March 27th, 2019, 12:08 PM
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Are you able to log in now, Lady Wynters?
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#7
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Junior Member
Join Date: Sep 2018
Posts: 4
March 27th, 2019, 04:01 PM
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Still getting the same messages unfortunately
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#8
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Senior Member
Join Date: Dec 2017
Posts: 362
March 28th, 2019, 05:16 AM
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My apologies. Please submit a ticket to support@wolflair.com and we'll get this sorted.
Quote:
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#9
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Linear Mode
