Sync Finalize Failure -502

Robin79 · August 31st, 2016, 02:00 PM

Hi,

one of my players is getting an error while trying to sync our realm.

The error message reads: "Sync failed with error code: Sync Finalize Failure (-502)"

It still worked last saturday, but in between I´ve uploaded some content and now he´s getting that failure. He has tried to sync three times - yesterday evening, this morning and this evening (no confusion - CET ;-) )

Any ideas, anyone?

Regard,
Robin

Silveras · August 31st, 2016, 03:54 PM

If you have not already opened a support ticket, you should do so.

Sync errors are not something the community can help with, usually.

Joe · September 1st, 2016, 07:33 AM

Are you both on the latest version of Realm Works? We fixed a bug in the most recent update that has a similar symptom (players unable to sync with a -502 error code). The version number should pop up on the splash screen when Realm Works is starting up.

Robin79 · 08:21 AM

Hi Joe,

completely sure, we are all on 1.0.1055.215 - me as GM, who´s still able to sync, and both of my players for this particular realm.

The second player told me an hour ago, that he also isn´t able to sync again, same error code.

Last saturday we three sat together and everyone could sync without any issues...

Could "Delete local preferences" be of any help here?

Robin79 · September 1st, 2016, 10:12 AM

Might be of importance: The first sync on every new device works...

One of my players contacted you via mail: But in case that anyone else expects this behaviour, this thread could be of interest.

Robin79 · September 2nd, 2016, 10:06 AM

...and to keep you updated: After deleting the local data/realm, a fresh new sync worked.

So there was an error in updating an existing realm.

Silveras · September 2nd, 2016, 01:22 PM

You might want to make a change to your Realm, sync it, and have the player try to sync again. It would probably help LoneWolf to know whether the issue re-occurs, or not.

Robin79 · September 4th, 2016, 11:10 AM

I might want to: After updating last evening´s session my players just informed me that syncing worked without any problems!

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Silveras Senior Member Join Date: Aug 2010 Posts: 1,528 August 31st, 2016, 03:54 PM	If you have not already opened a support ticket, you should do so. Sync errors are not something the community can help with, usually.
#2

Joe Senior Member Lone Wolf Staff Join Date: Apr 2013 Posts: 688 September 1st, 2016, 07:33 AM	Are you both on the latest version of Realm Works? We fixed a bug in the most recent update that has a similar symptom (players unable to sync with a -502 error code). The version number should pop up on the splash screen when Realm Works is starting up.
#3

Robin79 Junior Member Join Date: Jun 2015 Posts: 14 September 1st, 2016, 10:12 AM	Might be of importance: The first sync on every new device works... One of my players contacted you via mail: But in case that anyone else expects this behaviour, this thread could be of interest.
#5