Charged yet no product

[Redneck95b]

I bought the 3.5 d20 system and when I checked out I was charged yet I was taken to a screen that said it did not go through. I checked my bank account and the money had been withdrawn. I have not received any conformation email or anything from you guys. I bought it Saturday and emailed the support address but haven't herd anything yet. I did receive a email with a case number 91887.
I've used hero lab on a buddies account and liked it but I think this is a little ridiculous.