Junior Member
Join Date: May 2013
Posts: 11
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#11 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Please don't suggest this to people - nowadays, it actually causes more problems if you run Hero Lab in administrator mode, because then certain files get marked as "created by an administrator" and can't be accessed outside that.
Also, he's on a mac, which doesn't actually have an administrator mode. |
#12 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Quote:
If you get the error message again, you can copy and paste it into an email to support@wolflair.com for us to take a look at - it's near impossible for us to figure out a problem without seeing the error report, and email is the best way to get it to us. Glad everything is up and running now! |
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#13 |
Junior Member
Join Date: May 2013
Posts: 11
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Nothing changed, other than HL opening as it normally does. If it happens again I will definitely post the error message to your support email. Oh, and the add on I purchased is working as well. All I can say is that HL shut down when I ran the "re-activate License" wizard, and stayed down for three days. Being that I know nothing about your soft ware, I am left to assume it had something to do with a license lock out (maybe?)
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#14 |
Junior Member
Join Date: May 2013
Posts: 16
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I am having a similar problem. I simply patched my Hero Labs today, first on my laptop and then on my desktop. The laptop went smoothly and patched and is up and running but after I ran the update on my desktop and Hero Lab restarted, the key reactivation popup came on screen. When I clicked 'Ok' for it to continue, it told me that it was too early to have my license reasigned.
I have had these two computers working fine for over a year having requested an additional license for my laptop over 12 months ago. Nothing has changed aside from the patch. I emailed customer service but haven't heard from them yet. My ticket number is 16002_g7c20u095eoni9ac. |
#15 |
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