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gaffneyks
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Join Date: Jun 2013
Location: Kansas City
Posts: 37

Old April 19th, 2017, 09:46 AM
I copied a realm to use for a one off adventure this weekend, after I setup the plots, I tried to delete the info storyline from the original AP i copied from.

Now I cannot open the realm and get a
"Failed to Retrieve Containment error" every time I open.

I tried to load from backup but that just seems to have made matters worse.

Any ideas? Has anyone encountered this before?
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Farling
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Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623

Old April 19th, 2017, 11:17 AM
I've never seen the error before.

It would be best to open a support ticket.

If you haven't made any other changes since you last synced, then you could delete your local database file and just download everything from the cloud again.
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thrumpskin
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Join Date: Jan 2017
Posts: 7

Old June 14th, 2017, 02:32 PM
Did you get this fixed? i have a PC with the same issue and we cant fix it.
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Lexin
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Join Date: Jun 2015
Location: Gwynedd, Wales, UK
Posts: 238
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Old June 24th, 2017, 11:55 AM
I now have a player with this error.

Both he and I have synced the realm - which is an old one he's looking at out of interest - and nothing seems to have fixed it.

He's also having trouble syncing a second older realm of mine, it's taking 25+ minutes, to the point where he cancelled it because it was taking too long and he had other things he wanted to do with his time.

Do we know why this happens, yet?

--
Lexin

GM from Gwynedd, Wales - seriously old school - playing RPGs since 1980!

Tools: Realm Works, HeroLab, Campaign Cartographer 3+
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daplunk
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Join Date: Jan 2016
Location: Adelaide, Australia
Posts: 2,294

Old June 24th, 2017, 01:40 PM
Log bugs people. Sticky threat in these forums.

Realm Works - Community Links
Realm Work and Hero Lab Videos
Ream Works Facebook User Group
CC3+ Facebook User Group

D&D 5e Community Pack - Contributor
General Hero Lab Support & Community Resources
D&D 5e Community Pack - Install Instructions / D&D 5e Community Pack - Log Fault / D&D 5e Community Pack - Editor Knowledge Base

Obsidian
Obsidian TTRPG Tutorials
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thrumpskin
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Join Date: Jan 2017
Posts: 7

Old June 26th, 2017, 09:31 AM
I have logged the bug...I have sent an e-mail to Lone Wolf....I have posted on the FB page.

Still no support or answer to this.
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BJ
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Lone Wolf Staff
 
Join Date: Jun 2016
Posts: 608

Old June 26th, 2017, 06:32 PM
Quote:
Originally Posted by thrumpskin View Post
I have logged the bug...I have sent an e-mail to Lone Wolf....I have posted on the FB page.

Still no support or answer to this.
I don't see any posts on our Facebook page, I did stumble across something in the user group, but it's not an official group. I'll see if I can get to the bottom of this for you.
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SteveT
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Join Date: Dec 2016
Posts: 491

Old June 26th, 2017, 07:16 PM
@thrumpskin When you reported your bug and/or emailed support, did you receive an automated response with a case number? We can't seem to find your case in our bug tracking system.
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SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old June 26th, 2017, 08:03 PM
For others reading this thread who are getting this error... please open a support ticket, which you can do through this form http://www.wolflair.com/root/bugrepo...ct=realm_works

Please provide the following information:

* Is it a player or GM who is receiving this error
* Did the person receive the error after upgrading Realm Works from an older version, or have they been using newer versions (e.g. build 239 or above) for a while and are just receiving this error now? For reference, build 239 was released on 4/7/2017.

Once we have this information we'll get you sorted out.

Last edited by SteveT; June 26th, 2017 at 08:20 PM.
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thrumpskin
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Join Date: Jan 2017
Posts: 7

Old June 27th, 2017, 04:28 AM
@SteveT

I did NOT get an auto response. My mistake on the user group vice your official FB page.

Sent another Bug Ticket just now.

Thanks for the help.
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