Delay in Player Version

[pjrichert]

What is the delay from when a snippet is revealed in the GM Version, to when the players can see it on their player version? My players bought their player editions last week, and at the table, when I revealed snippets including the maps, it did not update on their player versions for the duration of the game, about 4 hours. We wound up going back to hand drawn maps, which was a let down, and left the players feeling like it was money not well spent.

It could be something I was doing incorrectly, but I revealed the topic, then revealed snippets, then synced with the cloud. Is there a step I'm missing? Is there a sync needed for the players as well?