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Feegle
Junior Member
 
Join Date: Feb 2012
Posts: 4

Old July 14th, 2015, 04:35 AM
I just updated to 7.1 and can't open the program without it crashing. I have tried reinstalling as an overwrite, as well as uninstall/reinstall, and a hard reboot of the system after update, but the problem persists.

Error reporting partially attached; more detail available on request:

Code:
Process:         Hero Lab [59459]
Path:            /Applications/Hero Lab.app/Contents/MacOS/Hero Lab
Identifier:      com.LWDTechnology.HeroLab
Version:         7.1.0 (7.1.0.545)
Code Type:       X86 (Native)
Parent Process:  launchd [174]
Responsible:     Hero Lab [59459]
User ID:         501

Date/Time:       2015-07-14 08:28:44.377 -0400
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version:  11
Anonymous UUID:  9174C00A-8D9C-47E7-5E01-15A7695ABF4F

Sleep/Wake UUID: 3D3D17F9-855C-474B-A583-EF2B20487E94

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000003242000

VM Regions Near 0x3242000:
    mapped file            0000000003000000-0000000003242000 [ 2312K] rw-/rwx SM=COW  /System/Library/Fonts/Helvetica.dfont
--> 
    mapped file            00000000032e1000-00000000035c2000 [ 2948K] rw-/rwx SM=COW  /private/var/folders/*/*.csstore

...snip...

Model: MacBookAir6,2, BootROM MBA61.0099.B12, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f9
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Last edited by Feegle; July 14th, 2015 at 04:40 AM.
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