Junior Member
Join Date: Feb 2012
Posts: 4
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I just updated to 7.1 and can't open the program without it crashing. I have tried reinstalling as an overwrite, as well as uninstall/reinstall, and a hard reboot of the system after update, but the problem persists.
Error reporting partially attached; more detail available on request: Code:
Process: Hero Lab [59459] Path: /Applications/Hero Lab.app/Contents/MacOS/Hero Lab Identifier: com.LWDTechnology.HeroLab Version: 7.1.0 (7.1.0.545) Code Type: X86 (Native) Parent Process: launchd [174] Responsible: Hero Lab [59459] User ID: 501 Date/Time: 2015-07-14 08:28:44.377 -0400 OS Version: Mac OS X 10.9.4 (13E28) Report Version: 11 Anonymous UUID: 9174C00A-8D9C-47E7-5E01-15A7695ABF4F Sleep/Wake UUID: 3D3D17F9-855C-474B-A583-EF2B20487E94 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000003242000 VM Regions Near 0x3242000: mapped file 0000000003000000-0000000003242000 [ 2312K] rw-/rwx SM=COW /System/Library/Fonts/Helvetica.dfont --> mapped file 00000000032e1000-00000000035c2000 [ 2948K] rw-/rwx SM=COW /private/var/folders/*/*.csstore ...snip... Model: MacBookAir6,2, BootROM MBA61.0099.B12, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f9 Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.65) Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SD0256F, 251 GB USB Device: Internal Memory Card Reader USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Air, Apple Inc., 23.6 Last edited by Feegle; July 14th, 2015 at 04:40 AM. |
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