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Davoren
Junior Member
 
Join Date: Nov 2014
Posts: 3

Old November 20th, 2014, 07:36 AM
Hey, I just updated Hero Lab to 6.1, and now I can't save any changes I make to my old portfolio. If I import characters from that to a new portfolio they stil can't be saved. All I found when searching for help was passive-aggressive FAQ posts for army builder or something, telling me it warns you about what to do before you update.

How can I retreive my old portfolio without manually re-entering everything?
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DaveN
Ex-Staff
Lone Wolf Staff
 
Join Date: Oct 2013
Location: Millbrae, CA USA
Posts: 98

Old November 20th, 2014, 03:51 PM
Could you please send this request along with your license number to our technical support email address: support@wolflair.com

It sounds like your license number needs to be reset for some reason and I'd be happy to look into it.

Thanks
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Davoren
Junior Member
 
Join Date: Nov 2014
Posts: 3

Old November 21st, 2014, 09:04 AM
Will do, thanks.
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Davoren
Junior Member
 
Join Date: Nov 2014
Posts: 3

Old November 21st, 2014, 01:05 PM
This issue was resolved by removing the portrait one of the characters in the portfolio was assigned. Hope this helps if someone else is having the same issue!
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Hollis
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Lone Wolf Staff
 
Join Date: Aug 2012
Posts: 779

Old November 24th, 2014, 05:26 AM
Do you still have a copy of the portfolio before removing the portrait? If so, could you submit this via the tech support system and include the portfolio?
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