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rob
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Join Date: May 2005
Posts: 7,929

Old July 23rd, 2018, 02:35 AM
The server that manages all Hero Lab Classic sales, license management, and updates will be taken down shortly for an hour or so while we deploy a variety of updates and changes.

While these changes are being deployed, all sales will be suspended, user management of licenses will be inaccessible, and data file updates will be disabled. If you encounter problems with one of these services, it's expected.

When everything is in place, this thread will be updated to let everyone know.

Thanks for your patience!
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rob
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Old July 23rd, 2018, 09:01 AM
It took quite a bit longer than expected, but everything should now be in place and running properly on the server. If you find anything amiss, please notify support so we can investigate and get it fixed as quickly as possible.

Thanks!
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flyteach
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Join Date: Jul 2015
Posts: 37

Old July 23rd, 2018, 07:03 PM
Yup, just sent email to support, but as of 8PM Central time on 23 July, my iPad will not reactivate my license. I've tried several times.
Flyteach
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