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SteveT
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Join Date: Dec 2016
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Old April 3rd, 2019, 10:23 AM
We have temporarily closed the online store and account management website to fix a problem. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or 2.

UPDATE: Everything is back up.

Last edited by SteveT; April 3rd, 2019 at 01:00 PM.
SteveT is offline   #91
SteveT
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Join Date: Dec 2016
Posts: 108

Old April 4th, 2019, 08:59 AM
We'll be deploying a fix for a bug to the account/sales server at approximately 10:10 am pacific today. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two.
SteveT is offline   #92
SteveT
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Old April 9th, 2019, 03:19 PM
On Wednesday morning (April 10th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 1 hour of downtime, though it may be significantly less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

Last edited by SteveT; April 9th, 2019 at 03:22 PM.
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davidp
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Old April 24th, 2019, 08:31 AM
On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This is all completed.

Last edited by davidp; April 25th, 2019 at 09:51 AM.
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SteveT
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Old April 29th, 2019, 04:07 PM
On Wednesday morning (May 1) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during this maintenance.

UPDATE: This is all completed.

Last edited by SteveT; May 1st, 2019 at 09:43 AM.
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davidp
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Old May 7th, 2019, 12:25 PM
On Wednesday morning (May 8) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.
davidp is offline   #96
davidp
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Old May 8th, 2019, 09:09 AM
The maintenance today is complete.
davidp is offline   #97
SteveT
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Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 108

Old May 14th, 2019, 12:37 PM
On Wednesday morning (May 15) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This is all completed.

Last edited by SteveT; May 15th, 2019 at 09:31 AM.
SteveT is offline   #98
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