Lone Wolf Development Forums  

Go Back   Lone Wolf Development Forums > Announcements

Notices

Closed Thread
 
Thread Tools Display Modes
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old February 20th, 2018, 06:16 PM
The tentative maintenance for today on the account/sales server was cancelled. This maintenance will likely take place sometime later this week during the afternoon Pacific time. We'll keep you posted.
SteveT is offline   #11
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old February 22nd, 2018, 05:21 PM
At 7pm Pacific today we will be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour. For the first few minutes of the maintenance, new logins to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
SteveT is offline   #12
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old March 7th, 2018, 08:46 PM
We are planning to take the account/sales server down briefly for maintenance on either Thursday or Friday this week, likely during the afternoon Pacific time. The maintenance is expected to be short, as usual. We'll provide more details once they are available.
SteveT is offline   #13
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old March 9th, 2018, 11:54 AM
At 2pm Pacific time today we'll be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour.

During this time, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
SteveT is offline   #14
Joe
Senior Member
Lone Wolf Staff
 
Join Date: Apr 2013
Posts: 688

Old March 13th, 2018, 11:58 AM
We're planning a Hero Lab Online release tomorrow morning at around 10am Pacific time. Unlike some past releases, we're expecting a fair amount of downtime (but we're hoping not longer than 1 hour).

As usual, after the update is live, you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.
Joe is offline   #15
Joe
Senior Member
Lone Wolf Staff
 
Join Date: Apr 2013
Posts: 688

Old March 14th, 2018, 10:16 AM
Update: An upgrade process is taking longer than expected to work its way through all the data everyone's been creating. We hope to have things back up soon, but we're obviously past our predicted 1 hour window. Will update with an ETA when we have one.
Joe is offline   #16
davidp
Senior Member
Lone Wolf Staff
 
Join Date: Jun 2011
Posts: 1,090

Old March 14th, 2018, 01:24 PM
The server should be back up. Please report any weirdness you see. We apologize it took longer than expected.
davidp is offline   #17
Joe
Senior Member
Lone Wolf Staff
 
Join Date: Apr 2013
Posts: 688

Old March 30th, 2018, 01:40 PM
Tuesday, April 3rd at 11am Pacific time, we'll be bringing down Hero Lab Online for database maintenance. We'll also be deploying some new features bugfixes as well. We expect the downtime to last no more than 1 hour.
Joe is offline   #18
Joe
Senior Member
Lone Wolf Staff
 
Join Date: Apr 2013
Posts: 688

Old April 3rd, 2018, 10:17 AM
HLO is back up, sooner than expected. Please report any bugs you find with the new build. Thanks.
Joe is offline   #19
SteveT
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2016
Posts: 491

Old April 5th, 2018, 03:37 PM
We are planning to take the account/sales server down briefly for maintenance on Friday this week, likely during the afternoon Pacific time. We'll announce the exact time on Friday. As usual, the maintenance is expected to be short.

During the maintenance, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
SteveT is offline   #20
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 11:31 PM.


Powered by vBulletin® - Copyright ©2000 - 2024, vBulletin Solutions, Inc.
wolflair.com copyright ©1998-2016 Lone Wolf Development, Inc. View our Privacy Policy here.