Junior Member
Join Date: Feb 2011
Posts: 20
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Trying to reinstall Herolab on my work PC. It was previously on this machine but I upgraded it to Windows 10 and it is no longer available on my hard drive.
Data file entries for Herolab still exist on my SSD c: Drive but the main program is not there. I have tried to uninstall Herolab. It says it has done so but the data files under program data are still there. It does not matter if I delete manually delete the dir and subdirs in the Herolab folder under program data or not. It still won't work. In each case, when I run hl76b_win_install.exe in Admin mode or otherwise, the install routine launches and selects C:\ProgramData\Herolab] as the destination folder. It will not let me choose any other folder and changing file locations is not an option in the install routine. When I click install, the program instantly reports: "The Drive or UNC Share you Selected does not Exist or is not accessible. Please select another." And that's it. I'm screwed. I cannot install this on my PC. Note re UNC: In my Herolab prefs, there is a pointer to Dropbox for some shared files. I can access that Dropbox folder on this PC, FWIW. But I don't think it's getting that far into things at all. C is an SSD of limited size mainly for OS. There is 34.3 GB available on it supposedly. Help me Obi-Wan, you are my only hope!! Last edited by Steel_Wind; October 3rd, 2016 at 09:41 AM. |
#1 |
Junior Member
Join Date: Oct 2016
Posts: 5
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I have a similar problem.I tried installing HeroLab on a new computer, but the installer stops shortly before the end with an "setup/uninstall stopped working" error.
I tried as Administrator, but it didn't make a difference. I can't install HeroLab. This is on Windows 10 with hl76b_win_install.exe |
#2 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2016
Posts: 608
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Sorry to read you're having trouble!
Have you tried emailing tech support? They should be able to get you up and running again. Tech support can be reached at support@wolflair.com |
#3 |
Junior Member
Join Date: Feb 2011
Posts: 20
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Quote:
I am unhappy. I expect they will get to me soon(ish). Last edited by Steel_Wind; October 6th, 2016 at 07:28 PM. |
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#4 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Quote:
Sorry for the delay - I've responded to your support post with some instructions, so please get back to me when you can. Thanks! |
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#5 |
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