Sync Timeout

[Random]

So pursuant to you requesting an email regarding this sync timeout...I sent an email. It's been a couple of months since I could last sync. I've submitted bug reports multiple times. I've sent emails. I got an automated response for some of them...but as far as I can tell...nothings been done for me. I still can't sync...and I've become a little bent out of shape over the fact that my account is still ticking down time on my cloud access that we pay for.

I'd appreciate a fix...and an extension of the account time based on how much time I've been unable to get the benefit I paid for.