Sync Required even though Sync successful?

[Indus101]

Originally Posted by Merion

This could be the issue - just guessing, you should probably contact support.

I did contact support and went through the first level, including sending logs. But they said the matter had to be escalated to a dev, and that they weren't sure how long it would be before I got a response. Which is why I was hesitant to renew the cloud access. It sounds like there may be other issues going on, and I'm just worried that renewing won't solve the problem. That said, I may try it anyway, as it's been almost three weeks and I would like to get into my realms.

In the meantime, I was just hoping someone here might have some input on the matter, or have encountered it somewhere before.

thanks

[meek75]

Originally Posted by Indus101

I did contact support and went through the first level, including sending logs. But they said the matter had to be escalated to a dev, and that they weren't sure how long it would be before I got a response. Which is why I was hesitant to renew the cloud access. It sounds like there may be other issues going on, and I'm just worried that renewing won't solve the problem. That said, I may try it anyway, as it's been almost three weeks and I would like to get into my realms.

In the meantime, I was just hoping someone here might have some input on the matter, or have encountered it somewhere before.

thanks

This is why I am spending time removing critical material from RW. I was locked out of realms multiple times when RW was in active development and had long wait times to get it fixed. Now, with the LWD team moved on, I have no faith in the customer service department when it comes to RW. I didn't have much faith even when it still being developed. RW is just too much of a risk.

[Indus101]

Well, I bit the bullet and renewed my server access. Good news is, I was able to sync my old realm. Bad news is, it won't open.

I guess, because it's so old, Realm Works needs to update it to open. There's no choice but to allow it to do so. However, it crashes every time with this message:

"Error deserializing span list"

I've sent the report to the devs. Has anyone else had issues like this and found a workaround?

thanks in advance

[Indus101]

There's not a way to change the title of my post, is there? Since the sync thing is no longer the issue buy the "Error deserializing span list" is?