Weird behavior with maps

eponette · August 2nd, 2016, 02:41 AM

Hi

Since a while, when I open a map, all the RW interface changes. the font get smaller, the right panel with all the links dispapear from my screnn as if they were out of my screen, ...

I need to change to another tab, and go back to the map in order to have all things OK. Sometimes twice.

What can I do?

Toblakai · August 2nd, 2016, 06:46 AM

Quote:

Originally Posted by eponette

Hi

Since a while, when I open a map, all the RW interface changes. the font get smaller, the right panel with all the links dispapear from my screnn as if they were out of my screen, ...

I need to change to another tab, and go back to the map in order to have all things OK. Sometimes twice.

What can I do?

I have had this happen too. When this happens, my player view gets messed up and unusable also. The only way I have been able to fix this is to unplug/re-plug my second monitor and restart realm works.

Cornelius · August 2nd, 2016, 08:08 AM

The best thing to do when RW is behaving odd is mail support and give as much information on when, what and how it happens. The more details you can provide the better. Especially if you are able to recreate the behavior.
The support ticket will ensure that the RW team is aware of the behavior and can look for possible solutions.

wurzel · August 2nd, 2016, 01:43 PM

Quote:

Originally Posted by Cornelius

The best thing to do when RW is behaving odd is mail support and give as much information on when, what and how it happens. The more details you can provide the better. Especially if you are able to recreate the behavior.
The support ticket will ensure that the RW team is aware of the behavior and can look for possible solutions.

It might be a good idea to include some details of your hardware and software configuration. Since it doesn't seem to happen very often (at least I have never seen that behaviour) something could be peculiar with your situation.

Farling · August 2nd, 2016, 09:33 PM

I reported this around 6 weeks ago. I then went away on various holidays/business trips. I still haven't got around to sending screen captures of the problem.

I only remembered about it when it happened during a game session last night.

Joe · August 10th, 2016, 08:47 AM

Someone emailed support about this and has provided some screenshots. I've asked a few follow-up questions and we are in the process of working out what might be going wrong.

FWIW I've never seen this behavior personally, nor (I believe) has anyone within the company (my favorite kind of bug!

)

eponette · August 10th, 2016, 11:14 AM

Hi Joe,

I just send you the screen shots. I hope this will show you clearly the strange behavior

Joe · August 10th, 2016, 01:52 PM

@eponette yes I see them thank you. We'll take a look...

Farling · August 10th, 2016, 03:41 PM

This is directly affected by having your screen font size set to something other than 100%. I have it set to 125% on my laptop and it causes the problem. (Case 102781)

Joe · August 10th, 2016, 04:57 PM

Thanks everyone. We can reproduce it in-house now. Now to figure out what the heck is going on and how to fix it!

eponette Member Join Date: Sep 2013 Location: Limal, Belgium Posts: 98 August 2nd, 2016, 02:41 AM	Hi Since a while, when I open a map, all the RW interface changes. the font get smaller, the right panel with all the links dispapear from my screnn as if they were out of my screen, ... I need to change to another tab, and go back to the map in order to have all things OK. Sometimes twice. What can I do?
#1

Cornelius Senior Member Join Date: Feb 2013 Location: Bennekom, Netherlands Posts: 206 August 2nd, 2016, 08:08 AM	The best thing to do when RW is behaving odd is mail support and give as much information on when, what and how it happens. The more details you can provide the better. Especially if you are able to recreate the behavior. The support ticket will ensure that the RW team is aware of the behavior and can look for possible solutions.
#3

Farling Senior Member Join Date: Mar 2013 Location: Greater London, UK Posts: 2,623 August 2nd, 2016, 09:33 PM	I reported this around 6 weeks ago. I then went away on various holidays/business trips. I still haven't got around to sending screen captures of the problem. I only remembered about it when it happened during a game session last night.
#5

Joe Senior Member Lone Wolf Staff Join Date: Apr 2013 Posts: 690 August 10th, 2016, 08:47 AM	Someone emailed support about this and has provided some screenshots. I've asked a few follow-up questions and we are in the process of working out what might be going wrong. FWIW I've never seen this behavior personally, nor (I believe) has anyone within the company (my favorite kind of bug! )
#6