License Issue

lordrodd · March 27th, 2008, 04:10 PM

Hello,

I have Hero Lab on my desktop computer and I have a secondary license on my laptop. After I installed the update the installation on my laptop reverted to demo mode. I tried to reactivate the license and got the error that a license can only be reactivated every 120 days. I know I used the right license number because it still showed up in the form for the reactivation along with my email address. I'm not sure what to try from here. I was hoping to use v2.0 this weekend while running a game.

Thanks in advance for your help.

Colen · March 28th, 2008, 12:34 PM

lordrodd wrote:
>
>
> Hello,
>
> I have Hero Lab on my desktop computer and I have a secondary license on
> my laptop. After I installed the update the installation on my laptop
> reverted to demo mode. I tried to reactivate the license and got the
> error that a license can only be reactivated every 120 days. I know I
> used the right license number because it still showed up in the form for
> the reactivation along with my email address. I'm not sure what to try
> from here. I was hoping to use v2.0 this weekend while running a game.
>
> Thanks in advance for your help.

Hi there,

Normally I'd ask you to email support@wolflair.com to resolve license
issues like this, but since you want to use it this weekend... please
email me at colen@wolflair.com with your license number today and I'll
see what I can do.

Thanks,

--
Colen McAlister, colen@wolflair.com
Chief Engineer, Lone Wolf Development

Tashtego · March 29th, 2008, 01:12 PM

If I let my license to HL lapse after the two year cut-off period, and then need to reinstall it due to computer upgrades or what-have-you, will my copy of HL revert back to being a demo copy? Without any access to the updates I got after my year subscription to the core program?

Colen · April 1st, 2008, 11:55 AM

Tashtego wrote:
>
>
> If I let my license to HL lapse after the two year cut-off period, and
> then need to reinstall it due to computer upgrades or what-have-you,
> will my copy of HL revert back to being a demo copy? Without any access
> to the updates I got after my year subscription to the core program?

Your license should still be active - Hero Lab licenses don't require
renewal. So there should be no 'two year cut-off period' for your license.

Hope this helps,

--
Colen McAlister, colen@wolflair.com
Chief Engineer, Lone Wolf Development

Tashtego Member Join Date: Jan 2007 Posts: 52 March 29th, 2008, 01:12 PM	If I let my license to HL lapse after the two year cut-off period, and then need to reinstall it due to computer upgrades or what-have-you, will my copy of HL revert back to being a demo copy? Without any access to the updates I got after my year subscription to the core program?
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