FAQ Web Page 404'd

[weogarth]

Hello,

Campaign been on a hiatus, so haven't used Realm Works in some time, so used the FAQ button on the Help menu, which goes to

http://www.wolflair.com/realmworks/s...ked-questions/

It's not there. I know you guys have pulled the plug on active dev but I really hope that you haven't disabled basic support of the product as well. That would be....unfortunate.

[Parody]

They revamped the website a while ago and many things moved and/or disappeared. You can still get some support by emailing support@wolflair.com or using the bug reporter on the website.

[Farling]

It's crazy that they haven't programmed redirect pages into their new web site!

[meek75]

Originally Posted by weogarth

Hello,

Campaign been on a hiatus, so haven't used Realm Works in some time, so used the FAQ button on the Help menu, which goes to

http://www.wolflair.com/realmworks/s...ked-questions/

It's not there. I know you guys have pulled the plug on active dev but I really hope that you haven't disabled basic support of the product as well. That would be....unfortunate.

They have indeed stopped "basic support". Critical errors are not being addressed and customers that have reached out to LWD have been told they don't have time for RW, and have shifted focus to HLO/PF.

[Exmortis]

Originally Posted by meek75

They have indeed stopped "basic support". Critical errors are not being addressed and customers that have reached out to LWD have been told they don't have time for RW, and have shifted focus to HLO/PF.

They do not even take the time to enter these forums. We are the forsaken!

[Acenoid]

I am just waiting for April 1st, when someone from LWD will announce a major update

... Anyways let's "hope" they either are so successful with HLO that they might get some funding for RW, or they utterly fail and get back to RW with a new kickstarter or paid model to make some money.

[Exmortis]

Originally Posted by Acenoid

I am just waiting for April 1st, when someone from LWD will announce a major update

... Anyways let's "hope" they either are so successful with HLO that they might get some funding for RW, or they utterly fail and get back to RW with a new kickstarter or paid model to make some money.

It maybe too late for that now, they have lost so much of the client base my bet is they wouldn't get much support, also trust is lost one can only take so many mistruths. Not sure I would trust them with any investment.

I renewed my server access, again to show some support. But I believe RW is an EoL product and that was wasted money.

[Greebo]

Originally Posted by Exmortis

It maybe too late for that now, they have lost so much of the client base my bet is they wouldn't get much support, also trust is lost one can only take so many mistruths. Not sure I would trust them with any investment.

I renewed my server access, again to show some support. But I believe RW is an EoL product and that was wasted money.

Same here. I renewed my server access primarily to gain some time to decide which alternative I will use in the future.

[Exmortis]

Originally Posted by Greebo

Same here. I renewed my server access primarily to gain some time to decide which alternative I will use in the future.

I so hear that, but getting all my work into a new product is daunting to say the least.

[meek75]

Originally Posted by Exmortis

I so hear that, but getting all my work into a new product is daunting to say the least.

I decided to not even try. I did not renew my access and have chalked it up to a lesson learned the hard way. I may never be willing to put the effort into data input like that ever again. At least if I use a google doc it will remain accessible.