Junior Member
Join Date: Dec 2012
Posts: 3
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I'm looking into buying a Hero Lab Pathfinder license, but I'm having two issues:
1: I've tried sending test emails to some of my adresses, even adding the mentioned domains as trusted, but I'm still not getting the test mails. Any further step I should take? Domains used have been changed without the page being modified? For obvious reasons, not going to buy until I can be sure I will get my license key. 2: I'm confused by the wording on the page where you confirm you are buying the license: Quote:
Sorry if this is the wrong sub-forum, but I figured it was either this or the pathfinder one. |
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#1 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Hi,
1. I'm not sure what you mean about test emails - if your email address isn't working, you'll need to address that before purchase, or you won't be able to get the "here's your license number" email our server sends. Does that answer your question? 2. That message only applies to trying to buy multiple copies of the same thing. So if you want to buy 5 copies of Hero Lab, you'd have to do it one at a time. If you want to buy Hero Lab then some supplements, you first purchase Hero Lab as a single transaction, then all the supplements you want as a single transaction. Hope this helps! |
#2 |
Junior Member
Join Date: Dec 2012
Posts: 3
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With 1, I'm reffering to when you input your Email Adress DURING Purchase. There is a "Verify Email Delivery " button. Pressing this opens up a secondary window.
This window says: Quote:
Thanks for clearing up 2 though, that eases my mind alot. Having to buy base and supplements seperate my wallet can handle with the current rates, unlike each supplement seperate. |
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#3 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Have you checked your junk/spam folder? It's quite likely that an aggressive spam filter has flagged the test email and dumped it somewhere as junk.
While it's best that you receive the email with your license number, it's not absolutely required. When you complete your order, your issued license number will be displayed to you. You can always print that page for your records if you can't get the email to go through successfully. Hope this helps! |
#4 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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We're still using those domains for emails. Can you please email me at colen@wolflair.com from the email address that you asked for the tests to be sent to, so I can check our server logs?
Also, please check your spam filter, as our messages occasionally end up in there. Edit: Beaten by Rob |
#5 |
Junior Member
Join Date: Dec 2012
Posts: 3
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Ah. If the license number is displayed there shouldn't be a issue then.
And I added the email domains to the 'trusted' domains, so it should bypass the spam folders. Checked and not there anyway. For reference for others, still sending email to Colen, incase this might end up being a issue not related to only me. |
#6 |
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