Print to PDF not working

[vardeman]

I've gone through the updater and installed the PDF printer plugin, but when I try to print, it says:

To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism.

[Colen]

vardeman wrote:
>
>
> I've gone through the updater and installed the PDF printer plugin, but
> when I try to print, it says:
> *Quote:*
> To create PDF files, you must download the PDF plugin for Hero Lab. This
> is available as a free download from the updates mechanism.


Did you restart HL? After installing, you need to restart it for HL to
"notice" that the PDF plugin is present.


Hope this helps,


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[vardeman]

OK, that worked. Thought for sure that I had done that before...

[kruelaid]

Every time I try to use the pdf plugin hero lab locks up: "not responding".
And yes, I've restarted the computer.

Any suggestions?

-using windows XP Pro on a fresh install. Everything else works.

[Colen]

kruelaid wrote:
>
>
> Every time I try to use the pdf plugin hero lab locks up: "not responding".
> And yes, I've restarted the computer.
>
> Any suggestions?
>
> -using windows XP Pro on a fresh install. Everything else works.


Hi there,

We just released an update with an important correction to the pdf
output functionality, version 2.2a. If you install this, does the error
go away?


--
Colen McAlister, colen@wolflair.com

[kruelaid]

Hi Colen thanks for the reply.

Updated to 2.2a.

HL no longer locks up, but I have another problem.

Now this is the new problem:

Errors encountered during output:

PDF exception occured at line 861 in "pdfcanvas.cpp"!
[2600] PDF_load_font: Couldn't find encoding 'cp936'

[kruelaid]

bump

[Colen]

kruelaid wrote:
>
>
> Hi Colen thanks for the reply.
>
> Updated to 2.2a.
>
> Now this is the new problem:
>
> Errors scountered during output:
>
> PDF exception occured at line 861 in "pdfcanvas.cpp"!
> [2600] PDF_load_font: Couldn't find encoding 'cp936'



Hi there,


That's very strange. Do you get this error when you try to print a
completely blank hero, or only after you add certain things to it?


Also, try downloading and reinstalling the PDFCanvas addon from the
updates menu at the top-right to see if this fixes the problem.



--
Colen McAlister, colen@wolflair.com

[kruelaid]

Yes it's very strange.

I have downloaded and overwrote the plug-in.

Restarted.

Printed a blank hero sheet, still have the problem.

[Colen]

kruelaid wrote:
>
>
> Yes it's very strange.
>
> I have downloaded and overwrote the plug-in.
>
> Restarted.
>
> Printed a blank hero sheet, still have the problem.


Hmm, it's possible that it's not installing cleanly and an old version
of PDFCanvas is hanging around and causing problems. Try this:

Uninstall "PDFCanvas" from Add/Remove Programs in the control panel,
restart, and try printing to PDF. Hero Lab should tell you can't print
without installing PDF support. (This lets us make sure that it's no
longer installed.)

Now download and install the PDF Canvas package from scratch, restart
Hero Lab, and try to print to PDF. Does that work?


Sorry for the inconvenience,

--
Colen McAlister, colen@wolflair.com