Hero Lab Crashing - Page 2

Tarthalion · September 14th, 2009, 10:44 AM

Any ideas on how to fix this issue yet?

Mathias · September 14th, 2009, 10:59 AM

Please remember before demanding immediate answers that you posted the detailed information on Saturday evening, and it's currently midday monday, which means there's only been half a work-day since then.

Tarthalion · September 14th, 2009, 11:04 AM

Mathias,

My apologies. I certainly never intended for my post to come across as a demand. I understand there are multiple issues that require your time.

Again...my sincerest apologies.

chiefweasel · September 14th, 2009, 11:40 AM

Hows like a bad sector on the drive. But that wouldnt explain why it happens on multiple machines. have you tried to de-frag and test your drive though?

Mathias · September 14th, 2009, 11:55 AM

Actually, it's gotten past me, and is something Colen and Rob will have to investigate, since I can't duplicate the error myself, and they're the ones that have access to the C++ code and the development environment.

Since Tarthalion's not the only person encountering it, I'm sure it exists, but I don't know what's causing it.

Another thought - are you using the search function while you're selecting the spells?

Tarthalion · September 14th, 2009, 12:20 PM

Mathias - No on using the search function. I click on the "Add spells button" and it crashes immediately.

Chief - The machine I've installed Herolab on is literally brand new...less than a month old. I did run a defrag just before I installed Herolab however.

Do you think uninstalling and reinstalling would help?

enrious · September 14th, 2009, 01:06 PM

Quote:

Originally Posted by Tarthalion

Mathias - No on using the search function. I click on the "Add spells button" and it crashes immediately.

This.

Quote:

Chief - The machine I've installed Herolab on is literally brand new...less than a month old. I did run a defrag just before I installed Herolab however.

It's not a hd frag issue.

Quote:

Do you think uninstalling and reinstalling would help?

It didn't me, even installing to a different directory.

Micco · September 14th, 2009, 02:01 PM

Just to confirm, my main desktop has no issues, but installing it on the brand new laptop with Vista 64 on it causes this exact crash only in relation to the Wizard spells. Some specifics about the install that may be relevant:

HP Laptop with the usual HP computer management junk installed (although their virus protection was uninstalled immediately.)
Resolution 1920 x 1080, ATI graphics drivers
4 Gigs memory, Quad Core Intel
Vista 64 Home Premium
Avast virus protection
Firefox and Thunderbird (no Office software)
Rosetta Stone Language software

and really no other major programs than what came installed.

Just thought if we found a pattern it may help.

enrious · September 14th, 2009, 02:31 PM

I just tried memorizing a spell in the d20 module and had no problem on either computer.

enrious · September 14th, 2009, 10:35 PM

I almost wonder if HL uses .net and if so, combining 3.5 with the datafile or the like causes it.

From my observations, it happens in xp64 sp2 and win7 (x86) but only when using a pathfinder wizard and that it seems to be an index issue.

Tarthalion Junior Member Join Date: Sep 2009 Posts: 7 September 14th, 2009, 10:44 AM	Any ideas on how to fix this issue yet?
#11

Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,217 September 14th, 2009, 10:59 AM	Please remember before demanding immediate answers that you posted the detailed information on Saturday evening, and it's currently midday monday, which means there's only been half a work-day since then.
#12

chiefweasel Senior Member Join Date: Aug 2008 Location: Miamisburg, OH Posts: 1,322 September 14th, 2009, 11:40 AM	Hows like a bad sector on the drive. But that wouldnt explain why it happens on multiple machines. have you tried to de-frag and test your drive though?
#14

enrious Senior Member Join Date: Sep 2009 Posts: 175 September 14th, 2009, 02:31 PM	I just tried memorizing a spell in the d20 module and had no problem on either computer.
#19