• Please note: In an effort to ensure that all of our users feel welcome on our forums, we’ve updated our forum rules. You can review the updated rules here: http://forums.wolflair.com/showthread.php?t=5528.

    If a fellow Community member is not following the forum rules, please report the post by clicking the Report button (the red yield sign on the left) located on every post. This will notify the moderators directly. If you have any questions about these new rules, please contact support@wolflair.com.

    - The Lone Wolf Development Team

Can’t reactivate license?

jrcchicago

Well-known member
Can’t reactivate license?

Since installing the Pathfinder 14.8 update on my iPad tonight, I haven’t been able to use Hero Lab. Every time I tried to open a portfolio it asks me to reactivate my license; I tap Licenses and Reactivate License, and everything looks like it works, but then when I try opening the portfolio again the little window slides up and demands I activate my license again. Any idea what’s going on?
 
Just tried and it only asked me to reactivate the license one time. I would check the App Store and make sure the HL app is fully updated to the latest version. Then force close all apps and reboot the iPad. Start the HL app and reactive the license first before opening a character.

See if that fixes the issue.
 
Thanks - I tried those steps, as well as unlinking and relinking the license, but it still didn’t work. What does work is deleting the Pathfinder Pack (v 1.16), which is weird because it has been installed and stable much longer than the latest version of HL’s Pathfinder files. When I reinstall the Pathfinder Pack, the problem returns. I’m attaching a photo showing the error message I get - you can see the Activate License popup at the bottom of the screen. The errors seem to be related to items from Curse of the Crimson Throne, and I don’t have a single character in any portfolio that has any options checked from that AP.
 

Attachments

  • EDC02DD8-9C09-482D-BE30-52C2C642D258.jpeg
    EDC02DD8-9C09-482D-BE30-52C2C642D258.jpeg
    215.3 KB · Views: 13
That's not an activation error, but rather a compile error, Ill point shadow over to this thread.
 
Back
Top