Smart image map doesn't show to players view

[Lyvean]

Hello.

I bought this beautiful program and I am in the process of learning it. Unfortunately I have hit a problem in what I thought it would be very basic. I have a jpg of a map which I insert in realm works as a smart image. I want to use pins on it so players can log in with their player editions and ponder over the map and the revealed places.

The problem is that no matter what I do I can't get the map to show in the player view or when I enter player mode to see what the players would be seeing. A simple image works fine but with the smart one I just get a black screen.

I feel I am missing something obvious but I can't figure out what. Any help would be appreciated.