Quote:
Originally Posted by mototom
If you're not seeing them under your linked licenses and you're definitely using the right license number and the associated email address as the password, then it sounds like a job for support. That's unfortunate—but you can take comfort that once they get it sorted and you do the migration, it looks like everything we've ever bought for HLC is showing up as paid in the character settings.
Good luck!
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Thanks. I am taking comfort from that. I've emailed support so will see what they come back with.