Here is the link to the stickied forum post for bug reporting, including a specific link for Kobold Press support. It's always been my understanding that this is the proper link to use to report issues with a data file for Kobold Press, and that they're handled by the contractor who writes most of the data files for Kobold Press. The person you talked to at KP may not have been aware that this was available, since it's a contractor who's managing this email address.
http://forums.wolflair.com/showthread.php?t=24976