|
I think some people here are missing the point. I have paid for a service that includes regular updates. Many people have not bothered to renew their licenses as they see no benefit. However, I have shown some faith in a company that makes a quality product. However, this faith has not been returned. I have paid for two years worth of updates and received none. I have sent multiple emails and either received assurances that did not come to fruition or have received no reply at all. All I am asking is what I agreed to pay for and what the company has agreed to provide me. If the company, in this case LWD, cannot provide the product that they have sold, that is AB with regular updates, then they should have another look at their licensing agreement and refund the customer's money or extend their licenses until such time as this service is able to be provided.
|