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Thanks for the feedback! Even though it wasn't very positive, we definitely need to know what your experience was.
Here are a few immediate questions and thoughts. Then I need to go get some sleep (it's after 5am here already).
1. Did you give your players the activation code? I'm stunned that they tried to use their Hero Lab information to login to Realm Works, since the two products are wholly independent. And if you gave them an activation code, that seems like it would be a clue to creating a new account. So I'm not sure where we went wrong. How can we make things clearer at startup that a new account needs to be created?
2. Emails for invitations are entirely optional. It was requested by the Beta team as a why to prompt players that they should launch Realm Works to accept an invitation. All the player needs to do is launch Realm Works, log in, and accept the invitation that should be waiting for them. Or, if you're doing it together, they just hit the Refresh button to check for new messages after you send them the invitation. Then they just accept the invitation. What can we do to make this process clearer?
3. Would you be willing to share your realm with a member of our development team? If so, we can try to go through the steps of your player and see if we can reproduce the problem he encountered. If we can, we can hopefully sort out the problem. If not, we need more details about what exactly occurred so that we can piece together what the issue might be.
4. If you are trying to sync and then they are trying to sync during the course of the game, that's going to be very problematic. It's definitely not how Realm Works is intended to be used right now, so the experience is going to be poor. During the game, the primary content delivery vehicle to players should be Player View. That will provide a real-time display to the players. If you want to stop and do a sync for the players at various points during the session, such as between major scenes or when you've revealed a bunch of important information, that should work out fine, but it's just way too clunky a process to attempt "continuous feeds" via Player Edition.
5. Your players can definitely take their own notes within Player Edition. They just need to hit the button at the top in the ribbon bar to view notes and then create whatever notes entries they wish. The notes work similarly to topics, with automatic link detection being performed. So if you have an NPC named Slayer George, a player taking a note and entering the name Slayer George will automatically establish a link to that NPC. The link becomes clickable, plus the transitions pane will show the note when the player views the NPC. Probably the best way of handling this for players is to keep one tab open for note-taking and use other tabs for browsing through the content you've revealed to them.
6. Obviously, we've failed in conveying how best to integrate Player Edition into your game. What can we do to better achieve that objective for others?
Thanks again for the feedback and please let us know what we can do to improve things.
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