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Our business switched email systems from one that was amazingly user-unfriendly to one that users rave about this last spring. Now that we've had a few months to settle in, folks are finding that while the old system was ugly as sin, it had power under the hood. The new one...is a pretty face but beyond that, it's amazingly shallow and a nightmare to administer. Users are already talking about the good old days.
Stay your course, Rob. Make a powerful product first.
Serious UI design needs to wait until after the web version is released and ironed out because major systems are still evolving. I hope we are keeping you appraised of the biggest UI issues, but we understand (and expect) that they will be addressed when they make sense.
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