Quote:
Originally Posted by mazzy
I saw that a while back after I purchased RW and began looking through posts to glean what information I could. If the forum software is part of the issue, at least that's what I understood from what Liz posted, then is there a possibility of moving to a forum solution that would allow for those type of functionalities? I know it's a HUGE pita to move a forum from one software to another, but if it's limiting your options, it may be worth it.
If not, I know I came across some community feedback third-party solutions when I was doing some research for a client of mine not too long ago, I'll definitely look at my notes and see if any of those solutions would be a good fit.
|
I went back and looked through my project notes and found a handful of possible options:
- an open source system that looks fairly easy to set up, though it's pretty basic. would require self-hosting
- a simple portal (3rd-party/free) that customers can visit to drop comments, feature requests, and suggestions
- a survey and feedback forum solution (3rd-party/free) - the surveys are short, intuitive and easy to fill out, and the forums allow users to post, vote on and discuss ideas
- a forum solution (3rd-party/subscription - has a free tier) that gives the opportunity to create a modern support community for your products and/or services
- a customer service platform (3rd-party/subscription - has a free tier) that has a help desk and user feedback portal, overall this is the most feature rich option of the group.
If any of those are of interest to the LW staff, let me know and I'd be more than happy to forward you the pertinent information
