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It's not Program Files, it's ProgramData (which is normally a hidden folder). If you go to the Tools menu in Hero Lab and select Explore Folders > Program Data Folder it will open Hero Lab and you should see the customoutput folder.
Currently Running: Pathfinder Second Edition
Currently Playing: Pathfinder First Edition, Star Trek Adventures
Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds
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